Customer service

Company details

XPLCT Studios
Noordeinde 17D
1121AA, Landsmeer
The Netherlands

+31 20 244 23 90
Mon-Fri from 10am to 5pm

[email protected]
For shipping and returns

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Contact us

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Frequently asked questions

1. Orders
1.1 I recently placed an order. When can I expect my package?

Orders placed on Monday to Friday before 4:00 PM are delivered within 2 to 3 working days (Netherlands). 
Ordered on weekends, after 4:00 PM or on public holidays?
We 
use a standard delivery time of 3 to 5 working days  

1.2 Do you also ship to another country?

Delivery abroad is possible
Within Europe we use a delivery time of 3 to 5 working days.
For 
countries outside Europe, the delivery time is at least one week. 
 

1.3 Where can I track my package

As soon as your package has arrived at PostNL, 
you will automatically receive an e-mail with your track and trace code 
to follow the package 
 

1.4 I have not received my Track and Trace code

If you have not received a track and trace code, it may be duet an error in the system or a delay at PostNL. We recommend that you contact us by email ([email protected]  

1.5 I have not received a confirmation email, what should I do?

The best thing you can do is to contact us by e-mail ([email protected]). We can then check your order status with you 

1.6 I want to cancel my order, is that possible?

If the package has not yet been sent, this is possibleSend us an email asap. 

1.7 I have entered a wrong address. Can this be changed?

If the package has not yet been sent, 
this is possible.
 
Send us an email asap with your correct address details.  

1.8 I have ordered but want to change my order, is that possible?

If the package has not yet been sent, this is possibleSend us an email with your change asap 

2. Returns/exchanges
2.1 How can I return something?

If you want to return an item, you can 
do 
so within 14 days
 of receipt.
The item(s) in question must 
be returned in a new, 
unused condition with all the labels attached
Place your invoice in the package or copy the
 lines below and email it to 
[email protected]  
Name  
Order Number  
Reason of return  

2.2 I want to exchange something, what is the best way to do this?

If you want to exchange an item you can do so within 14 days of receipt.
The item(s) in question must 
be returned in a new, 
unused condition with all the labels attachedPlace your invoice in the package or copy the lines below and email it to [email protected]  
Name  
Order Number  
Reason of return 
Exchange for: (including size)            

2.3 I want to exchange something but my size is not available. What can I do?

We would like to receive your details.
(
Name, order number and which size/item you would like) by email.
We 
will then deal with this further 

2.4 I have returned something, but I have not yet received the purchase amount on my account?

We transfer the amount within 14 working days